The Directors, Management and Staff are responsible for Quality Control through the Quality Management System seeking improvement by constant review, with suppliers and sub-contractors being encouraged to co-operate. The Company is committed to achieving customer satisfaction using quality procedures which will be operated to meet or exceed the requirements of ISO 9001 and other measures.
Our Quality Policy is defined and strongly driven by the following management principles and behaviours:
- Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.
- Achieve our commitments for quality, cost, and schedule.
- Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.
- Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.
- Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment.
SHAR strives to be the best provider in the industry. Using these guiding principles,
everyone in the company is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time. The concept of “SHAR” Company towards quality and excellence depends on the commitment of employees to the full satisfaction of customers internally and externally. Also, “SHAR” Company is interested in supplying branch employees with appropriate training and resources in order to maintain the continuity of development of their products and services. The primary goal of the Quality Management is to ensure that the project deliverables are of adequate quality and fit-for-purpose. Quality assurance and Quality control are an integral part of the Quality Management Plan.
